¶ TOOCAA NOVA Frequently Asked Questions (FAQ)
When using TOOCAA NOVA, you may encounter some common issues. Below are the solutions to help you quickly troubleshoot and resolve these problems.
¶ Q1. Obvious burn marks around the edges of the engraving or cutting pattern, or abnormal burn marks in one or multiple directions
¶ Solution:
- Check if the engraving parameters are too high and try lowering the power to reduce the burn marks.
- The air pump may not be working properly. Check if the air pump is running, if air is blowing out, and if the air pipe is clogged or bent.
¶ Q2. Machine prompts "No material detected" after focusing
¶ Solution:
- The laser module probe might be stuck or clogged. Remove the laser module, press the probe repeatedly, then reassemble and test.
¶ Q3. Significant deviation between the engraved pattern and the actual pattern
¶ Solution:
- Recalibrate the machine. Pay attention to the following:
- Avoid placing the machine in overly bright environments to prevent the camera from overexposing.
- Ensure you place the kraft paper into the working area before powering on and do not open the lid before or after calibration.
- Use kraft paper without thickness for calibration.
¶ Q4. Machine prompts that one or more marker points are covered
¶ Solution:
- Ensure that no dirt or foreign objects are covering the marker points.
- Avoid placing the machine in overly bright environments or allowing light/sunlight to directly hit the marker points.
- Do not move the laser module as it may block the camera's view.
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¶ Q5. Screen malfunction or unresponsiveness
¶ Solution:
- Click "Restore Factory Settings" in the settings menu, then restart the machine.
- Ensure the firmware is updated to the latest version.
¶ Q6. Restore factory settings not working or ineffective
¶ Solution:
- After restoring factory settings, ensure the device has fully restarted for the changes to take effect.
¶ Q7. Machine fails to start or cannot complete initialization
¶ Solution:
- Ensure the machine's lid is closed, and check if the laser module and bottom cover are properly installed or correctly aligned.
- If no issues are found, turn off the machine, reinstall the parts, and try starting the machine again.
Tips:
Ensure that TOOCAA NOVA is connected to the same WiFi network as your computer, and promptly update the firmware after connection to avoid other issues.
¶ Q8. TOOCAA NOVA WiFi Connection Troubleshooting
When using TOOCAA NOVA, you may encounter the following WiFi connection issues:
- The device is connected to WiFi and shows an IP address, but entering that IP address in TOOCAA Studio does not work.
- The device is connected to WiFi but does not show an IP address.
- The device cannot connect to WiFi.
¶ Solution
¶ 1. Change WiFi Network or Use Mobile Hotspot
Ensure that the WiFi network meets the following requirements:
- WiFi name cannot contain special symbols or fonts.
- Do not use WiFi networks requiring secondary authentication.
- Mobile hotspots must use the 2.4 GHz frequency band.
¶ Setting up the hotspot frequency
Android phone:
Go to Hotspot Settings → Select Frequency → 2.4 GHz
iPhone:
Go to Personal Hotspot Settings → Enable "Maximum Compatibility"
¶ 2. Use USB Connection Method
You can transfer WiFi information from your computer to the device using TOOCAA Studio's USB connection method.
¶ Steps:
- Open TOOCAA Studio.
- Click Connect via WiFi.
- Select USB Connection.
- Enter the WiFi name (SSID) and password of the current network on your computer.
The WiFi information will be transferred to the device, allowing it to connect to the network.
¶ 3. Restore Factory Settings
If the above methods do not resolve the issue, please restore the device to factory settings and try connecting again.
Tips:
Ensure that TOOCAA NOVA is connected to the same WiFi network as your computer, and promptly update the firmware after connection to avoid other issues.