At TOOCAA, we are committed to providing high-quality customer service. This Warranty Statement outlines the warranty application process and handling procedures. This statement applies exclusively to individual end customers.
Please retain your purchase documents properly as proof for future maintenance and warranty inquiries. Valid proof of purchase enables us to process your warranty application faster and more efficiently.
Important Notes: Only purchase receipts issued by TOOCAA or its authorized distributors qualify for warranty coverage. All refund, return and replacement services will be processed only after the original product is returned and inspected by the local warehouse. All return requests must first be submitted to TOOCAA official customer service, and the package must be shipped to the designated address. You shall bear the liability for loss of returned items arising from non-compliance with this requirement.
When applying for warranty service, please prepare the following materials:
Proof of purchase and relevant information (Order Number, order screenshot, product SN code)
Brief description of the product fault
Clear evidence of the issue (photos, videos, device log files, etc.)
This warranty statement does not limit your statutory rights under the laws of your country or region. If the product was purchased via a third-party platform or other sales channels, the return and exchange policy of that channel shall prevail.
If the product malfunctions within the warranty period, please contact TOOCAA after-sales technical support and provide a valid order number or proof of purchase.
If the product is purchased from a distributor, please contact the distributor for after-sales support first.
If the distributor cannot resolve the technical issue, you may contact TOOCAA technical support for assistance.
TOOCAA will first diagnose and attempt to resolve the issue remotely. If the fault is confirmed to be covered under warranty and within the warranty period, TOOCAA may provide one or more of the following services at its discretion:
You may apply for a return within 30 calendar days starting from the day after product delivery, if any of the following conditions is met:
TOOCAA or certified technicians confirm that the product has non-human-induced quality defects, or the product model/specification does not match the order description.
The product was replaced due to quality issues within the 30-day window, and non-human-induced quality defects occur again within 30 days after receiving the replacement product.
The product and outer packaging are intact, including all accessories, tools, gifts, manuals and labels. The product remains unused and can be resold.
¶Returns will NOT be accepted in the following circumstances:
Return application submitted more than 30 days after product delivery.
Returned product lacks original packaging/accessories, or has man-made damage.
Tests confirm the fault is caused by human factors (drop, water ingress, unauthorized modification, improper use, etc.).
Valid proof of purchase cannot be provided, or the proof is forged or altered.
Damage occurred during shipment, but you did not reject the parcel upon receipt and cannot provide logistics damage evidence.
Damage caused by force majeure (earthquake, fire, flood, lightning strike, etc.).
Product not shipped back within 14 days after return approval.
The warranty period commences on the date the end customer receives the product. Warranty duration varies by product and component. See the table below:
Covers main product components.Excludes non-warranty accessories : user manual , consumables , screwdrivers , toolkits .
TO0CAA L2 Laser Module
Main Components
12 months
—
TOOCAA NOVA Laser Module
Main Components
12 months
—
TOOCAA NOVA
Main Components
24 months
Covers main product components.Excludes non-warranty accessories : user manual , consumables , screwdrivers , toolkits.
Smoke Purifier
Main Components
24 months
Covers main product components . Accessories carry no warranty ; free replacement is available for defects found upon receipt . User manual , filters , exhaust pipes are not covered.
Rotary Accessory Series
Main Components
24 months
Covers main product components . Accessories carry no warranty ; free replacement is available for defects found upon receipt . User manual is not covered .
Smart Air Assist
Main Components
24 months
Covers main product components . Accessories carry no warranty ; free replacement is available for defects found upon receipt . User manual is not covered .
Retail Spare Parts
Internal Machine Parts
Follow the corresponding host warranty policy
Follow host warranty terms . Other accessories carry no warranty ; free replacement is available for defects found upon receipt.
Consumable parts refer to components subject to natural wear and tear during normal operation, including disposable parts and wear-prone components. Such parts are generally not covered by warranty. However, TOOCAA may replace them at its discretion if damage is caused by manufacturing defects during the host product’s warranty period.
To keep the warranty valid, the user must comply with the maintenance requirements below:
Clean the laser module after every use.
Clear smoke residues and debris.
Keep the ventilation system working properly.
Failure to follow these maintenance requirements may void the warranty. Minor discoloration or smoke residue generated during engraving is a normal phenomenon and will not affect product functions; such conditions are not covered by warranty.
TOOCAA will provide free repair or component replacement service only if all of the following conditions are verified by inspection and valid proof of purchase is provided:
The product has not suffered drops, water ingress or unauthorized modification.
The fault originates from defects in materials, workmanship or manufacturing.